Job Offer: Customer Service & Warehouse Logistics Executive Jobs Alor Gajah, Melaka - JOB DESCRIPTION Essential tasks an...
JOB DESCRIPTION Essential tasks and Responsibilities :- Warehouse Operation :- » Effectively manage large amount of incoming calls » To ensure FIFO is being practice in the warehouse to avoid ageing stocks that can cause losses to the company. » To ensure the warehouse practice stocks item re-packing should there be any needs as to avoid the items become ageing,damage or dirty. » Develop & implement an excellence logistic operation thru constant improvement on work processes and procedure, KPI driven, reporting and monitoring. » To develop, maintain and review policies and procedure in logistic operation against industry best practice and maintain competitive logistic cost. » To prepare everyday orders and liase with production should any of the items runs below the minimum stock level and update the management accordingly. » Prepare and complete sales orders for delivery or pickup according to schedule. » To arrange delivery schedule for all the orders effectively. All orders should be supplied out not more then 48 hours from the date of orders. » To assist in periodical stock counts for the warehouse Department and to assure the variances is low. » To highlight any stocks which is slow moving to sales Department for immediate action. » To coordinate stocks receiving process for other department and inform the respective department on the items received by the warehouse. » To manage inbound and outbound according to the company SOP. » To update the stocks movement everyday in the system. » capability to multi task, prioritise and manage time effectively » Assure all warehouse equipments and verhicle is in good condition at all time. » Advice the management on any equipment/fixture which is not in order and recomand for replacement. » Keep the warehouse area clean and safe working environment and optimise space utilisation. » To ensure good 5S implementation and schedule 5S audit in the working area. » Carry Our Quarterly KAIZEN in the working area. Customer Service Operation :- » Effectively manage large amount of incoming calls » Build sustainable relationship of trust thought open and interactive communication with internal & External customer. » Provide accurate, valid and complete information to internal as well as external customer. » Handle complaint, provide appropriate solutions to internal as well as external customer. » Excellent communication and presentation expertise » capability to multi task, prioritise and manage time effectively » Prepare and complete sales orders for delivery or pickup according to schedule. » Issue GRN for all Damage goods received by Internal & External customer and submit to Sales Department for further action. » Issue a GRN for wrong orders or short supply items to Finance for CN processes. Education and/Or Work practice Requirements :- » Excellent verbal and written communication expertise, including capability to effectively communicate with Internal & External customer. » Excellent Computer proficiency (Ms Office – Work,Excel and outlook) » Must be able to work under pressure and meet deadline, while maintaining a positive attitude and providing exemplary to the warehouse staffs. » Able to work independently and carry out assignments to completion within parameters of the instruction given, prescribed routines and standard accepted practices. » In the event where warehouse operation is facing problem after the working hour, you are require to get back to warehouse to get the problem solve. » To assist the warehouse staffs in any periodical stocks counts process until the process is fully completed. » Candidate must possess at least a Primary/Secondary School/SPM/ “O” Level, Highier Secondary / STPM / “A” Level / Pre-U, any field. Preference will be given to those with Marketing related background. » Required language(s): Bahasa Malaysia/Chinese, English » At least 3 year(s) of working practice in the related field is required for this position. » Full-Time position(s) available. WORK LOCATION View larger map / directions View larger map Address Plot 123, Kawasan Perindustrian Alor Gajah, Alor Gajah, 78000 Melaka, Malaysia. COMPANY SNAPSHOT Average Processing Time More Than 2 Weeks Registration No. 162714-H Industry Manufacturing/Production Website http://www.Lipta.com.my/ Telephone No. 065561088 Company Size 51 - 200 Employees Working Hours Saturdays/Shift required Dress Code Business (e.g. Shirts) Benefits Medical, Vision Spoken Language English COMPANY PHOTOS » »
COMPANY OVERVIEW Lipta (Established in 1975) is the leader in Malaysia hoses industry. Lipta markets a growing line of various plastic hoses in local and foreign markets. We provide various OEM services to various sectors such as automotive, electrical, hardware, industry, etc. In line with our expansion and growth in our organization structure, We are seeking for highly motivated and career oriented individual to be a part of our team. WHY JOIN US? We are a growing organization looking for ambitious candidates to help nurture a better culture. Chances will be given to employees which are responsible, dedicated to work and career path planning will be executed as planned, thus employees will grow together with the organization.