Systems Engineer - Operation Support Systems Engineer - Operation Support Jobs Batu Berendam, Melaka - Systems Engineer ...
Systems Engineer - Operation Support Systems Engineer - Operation Support Jobs Batu Berendam, Melaka - Systems Engineer ...
In your new role you will:
Required to manage Incident and Service Order tickets by analysing, investigating and fixing known issues or provide workaround to users while following up with user/IT team accordingly for a resolution. Perform user management (security, access control) Perform Problem Management including preliminary investigations and following up with 3rd level support team and application owners to provide solution or workaround Perform Internal Control Monitoring like checks on applications and systems and monitoring operational tasks Prepare test cases and perform test for systems and applications as part of quality assurance and project support. This includes testing bug fixes and change request e.g. functionality enhancement, hotfixes, patches, etc. Prepare reports for key business user community Provide application documentation support including training materials Train and provide demonstration to users on application usage You are best equipped for this task if you have: Bachelor's Degree in Computer Science/Information Technology or the equivalent skill and knowledge with 2-3 years of relevant experience Basic Java or relevant web application knowledge Basic Oracle database knowledge and SQL query language Knowledge in XML based content management (e.g. XML, XSLT, DTD, XPath) and various application server eg: Apache Tomcat, Jboss is added advantage End-User Support and basic project support experiences Strong analytical and problem solving skills Strong communication skills for working with users, team members and application Experienced in application testing (e.g. bug fixes, enhancements) Training and documentation skills