Systems Engineer - Operation Support Jobs Infineon - Melaka - Location: Melaka Job ID: 23982 Job description In your new...
Location: Melaka Job ID: 23982
Job description In your new role you will: Required to manage Incident and Service Order tickets by analysing, investigating and fixing known issues or provide workaround to users while following up with user/IT team accordingly for a resolution. Perform user management (security, access control) Perform Problem Management including preliminary investigations and following up with 3rd level support team and application owners to provide solution or workaround Perform Internal Control Monitoring like checks on applications and systems and monitoring operational tasks Prepare test cases and perform test for systems and applications as part of quality assurance and project support. This includes testing bug fixes and change request e.g. functionality enhancement, hotfixes, patches, etc. Prepare reports for key business user community Provide application documentation support including training materials Train and provide demonstration to users on application usage
Your profile You are best equipped for this task if you have: Bachelor's Degree in Computer Science/Information Technology or the equivalent skill and knowledge with 2-3 years of relevant experience Basic Java or relevant web application knowledge Basic Oracle database knowledge and SQL query language Knowledge in XML based content management (e.g. XML, XSLT, DTD, XPath) and various application server eg: Apache Tomcat, Jboss is added advantage End-User Support and basic project support experiences Strong analytical and problem solving skills Strong communication skills for working with users, team members and application Experienced in application testing (e.g. bug fixes, enhancements) Training and documentation skills Part of your life. Part of tomorrow. We make life easier, safer and greener - with technology that achieves more, consumes less and is accessible to everyone. Microelectronics from Infineon is the key to a better future. Efficient use of energy, environmentally-friendly mobility and security in a connected world - we solve some of the most critical challenges that our society faces while taking a conscientious approach to the use of natural resources. Infineon Technologies (Malaysia) Sdn Bhd, with its 8.000 employees, is the largest manufacturing site of Infineon. The company has established itself as a leading manufacturing site for Power Semiconductors, Logic Semiconductors, Discrete and Sensor Products. We are committed to increasing productivity, on-time delivery and providing customized solutions while maintaining the highest level of product quality. The success of Infineon Melaka is evidenced by eleven National Awards received from the Prime Minister's Office as well as 15 corporate awards. Does this sound like just the right challenge for you? If so, we look forward to getting to know you! (It only takes 90 seconds)
