Executive Business Support Jobs AXA - Melaka - Monitor service standards of Productivity, Turnaround Time and Accuracy R...

AXA - Melaka - Monitor service standards of Productivity, Turnaround Time and Accuracy Rate Review reports on daily basis and take proactive actions to address any backlog and or accuracy issues. Plan and provides supervision/direction to subordinate staff in the team including distributing work, disseminate information and resolving operation issue. Conduct team meeting to review team performance and discuss any operation issues or problems. Initiate conference call or net meeting on a regular basis with source entities to review performance of service standards and other operational issues/problems, if any. Appraise staff performance Evaluate team and individual staff performance to determining training needs. Initiate one-to-one review or counselling session with poor performers and establish action plans to improve their performance. Conduct midyear review & yearend appraisal with s......

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