Jawatan Kosong Engineer Information Technology - Enduser Support Di Infineon Technologies AG - Melaka - Bachelor Degree ...

Jawatan Kosong Engineer Information Technology - Enduser Support Job Openings Infineon Technologies AG - Melaka - Bachelor Degree of Information Technology / Computer Science / or any other equivalent course Experienced in IT Service Desk, IT Helpdesk or IT Service Management Mandarin speaker is an added advantage Fresh graduates is encouraged to apply Responsibilities Responsible to categorize, prioritize and resolve incidents and problems raised by Infineon users worldwide Actively monitor incoming contacts via 3 EndUser channels: Calls, web tickets and chats Responsible for the end-to-end lifecycle of incident tickets Provide information and status updates of incidents to our endusers Responsible for the content and releasing of IT Information news Accountable for all content used in support tooling eg: knowledge database, self service portal etc. Participate and drive continuous imp... Temuduga, Latest Open Interview...

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