Jawatan Kosong Senior Manager, Customer Care Di Singtel - Philippines - Melaka - Job Scope for 1606 and VMO Responsibili...

Jawatan Kosong Senior Manager, Customer Care Job Openings Singtel - Philippines - Melaka - Job Scope for 1606 and VMO Responsibilities: Responsible for daily running of the contact centre operations, which provides customer service support to Singtel business customers via Voice and Omni Channels Attend to manager’s escalations and complaints from customers Achieve Key KPIs such as Service Level, CSAT result, SMS Poll score, Web Chat Engagement Score, Email Response Rate and Satisfaction Scores Work closely and roll out new initiatives/processes for the contact centre with offshore team members in Malacca Develop training and customer experience framework for contact centre with the line trainers Responsible for hiring, re-contracting and performance appraisal of staff Manage the retention team for the Bizsales function Support the admin and requests for all LOBs ope... Temuduga, Latest Open Interview Terkini Di...

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